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  • Skiddle Service Updates

We’ve just made track and trace data collection a whole lot easier…

  • By Rich

  • 04 Jul 2021
  • 2 min read

Did you know that in the UK, by law, each venue has to collect contact details from every attendee at their venue for track and trace, or face a hefty fine of up to £10,000 for repeat penalties? But don’t worry, we’re the only ticketing company who’s got you sorted.

After purchasing tickets for an event, customers will be required to provide details for each member of their party when they download their tickets at any time before the event. These details include:

  • First name / last name
  • Email
  • Phone
  • Postcode

The new feature has launched on both the Skiddle app and website, to save promoters time and hassle by obtaining customer information prior to the event thus saving queue time and additional staffing at the venue.

This means the data that legally needs to be collected for Track and Trace purposes will all be done prior to the customers arriving meaning you will not need clipboards, QR codes, etc to gather this information.

If any of your customers contact you about this, please provide them with this customer help article.

Here’s how the process works on desktop:

Customers can do this quick and easily on our app too:

If you’re having any trouble, then please contact Account Support at promoters[at]skiddle.com or ring 03333 01 03 01.

About Skiddle

Skiddle is currently the UK’s biggest What’s On guide, providing a free facility for event promoters across the UK to list their events online and sell tickets through our independent ticketing service. We currently work with over 35,000 UK and European promoters, at over 30,000 venues. We specialise in helping events through that critical growing phase by providing the marketing and technology support that you need. Start listing your events today!

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