Terms and conditions
This Disclaimer sets out important information about www.skiddle.com. Please read it carefully as it affects your rights and liabilities under the law. If you do not agree with the Disclaimer, please do not use the Website. If you have any questions about this Disclaimer, please contact support[at]skiddle.com.
use of website
The content of the Website is protected by copyright, trade marks, database right and other intellectual property rights. You may retrieve and display the content on the Website on a computer screen, store such content in electronic form on disk (but not on a server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Website without written permission from the Company.
You will remain the owner of the copyright in any original Materials that you submit or upload. The permission you have granted to us is not exclusive. You may continue to use the Materials in any way, including allowing others to use it, provided such use does not interfere with or impair the rights you have granted to us.
reporting intellectual property rights infringement
If you are a rights owner and believe that something hosted on This Website violates your intellectual property rights, please notify Skiddle using the procedure below:
Please create a new support ticket with the subject ‘Copyright’. Alternatively you can write to us at Skiddle Ltd, Ashley Hall Farm, Inglewhite Road, Goosnargh, Preston, PR3 2EB.
Please ensure you clearly identify the material you feel is infringing your rights – this should include a full URL to the page where the material is being displayed. You also need to include:
Our staff will then work to remove any reported material within a reasonable timescale and forward your information to the alleged infringer wherever possible.
availability of the website
We cannot promise that the Website will be fault-free. If a fault occurs with the Website you should report it to support[at]skiddle.com and we will attempt to correct the fault as soon as we can. Your access to the Website may be occasionally restricted to allow for repairs, maintenance or the introduction of new content. We will attempt to restore access as soon as we reasonably can.
Company Registration No. 05688116 VAT No. 879 2762 64
Last update: March 2010
Ticket sales terms and conditions
This page (together with the documents referred to on it) tells you the terms and conditions on which we supply any of the Tickets (Tickets) listed on our website www.skiddle.com (our site) to you. Please read these terms and conditions carefully before ordering any Tickets from our site. You should understand that by ordering any of our Tickets, you agree to be bound by these terms and conditions.
You should print a copy of these terms and conditions for future reference.Please understand that if you refuse to accept these terms and conditions, you will not be able to order any Tickets from our site.
1. information about us
1.1 www.skiddle.com is a site operated by Skiddle Limited trading as Skiddle.com (we). We are registered in England and Wales under company number 05688116 and with our registered office at Ashley Hall Farm, Inglewhite Road, Goosnargh, Preston, PR3 2EB.
2. service availability
Our site is only intended for use by people resident in the United Kingdom We do not accept orders from individuals outside those countries. Some restrictions are placed on the extent to which we accept orders from specific countries.
3. your status
By placing an order through our site, you warrant that:
(b) You are at least 18 years old.
4. how the contract is formed between you and us
4.1 After placing an order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy Tickets. All orders are subject to acceptance by us following acceptance by the third party supplier.
4.2 We store the contract’s content and will send you the details of your order as well as our general terms via e-mail. You can find the terms here at all times. The details about your recent orders can be found in your customer login.
5. our status
5.1 Please note that in most cases, we accept orders as agents on behalf of third party event organiser. The resulting legal contract is between you and that event organiser, and is subject to the terms and conditions of that third party supplier, which they will advise you of directly. You should carefully review their terms and conditions applying to the transaction These terms and conditions will govern any decisions on cancellation, exchanges and refunds. The third party supplier may enforce these terms and conditions in accordance with the provisions of the Contracts (Rights of Third Parties) Act 1999.
5.2 We may provide links on our site to the websites of other companies, whether affiliated with us or not. We cannot give any undertaking, that Tickets you purchase from third party supplier through our site, or from companies to whose website we have provided a link on our site, will be of satisfactory quality, and any such warranties are DISCLAIMED by us absolutely. This DISCLAIMER does not affect your statutory rights against the third party supplier. We will notify you when a third party is involved in a transaction, and we may disclose your customer information related to that transaction to the third party supplier.
6. your obligations
6.1 You represent and warrant that the Tickets are purchased for personal use only, and that they have not been purchased as part of any form of business or commercial activity and in particular, that the Tickets may not be resold or offered for resale by anyone whether at a premium or for any other trade purposes. Resale or the attempted resale of the Tickets is grounds for seizure or cancellation of the ticket without refund or compensation.
6.2 It is your responsibility:
(e) to comply with all relevant statues, venue regulations including age restrictions and safety announcements whilst attending the event, performance or activity.
6.3 The venue and/or third party supplier reserves the right to refuse admission if in its reasonable opinion, your admission to the venue might be a risk to:
(c) affect the running of the event, performance or activity for example if you act aggressively and/or appear to be under the influence of alcohol and/or drugs.
Should this occur you will not be entitled to a refund.
6.4 Unauthorised use of photographic and recording equipment at any of the events, performances or activities is prohibited and any tapes or films may be destroyed.
6.5 Laser pens, mobile phones, dogs (expect guide dogs) and your own food and drink may also be prohibited.
6.6 We, The venue, third party supplier have no responsibility for any personal property.
6.7 You will consent to the filming and/or sound recording of any event, performance or activity as a member of the audience.
7. availability and delivery
7.1 For posted tickets, your order will be fulfilled by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, then within a reasonable time of the date of the Dispatch Confirmation, unless there are exceptional circumstances.
7.2 We will endeavour to post Tickets with plenty of time for their arrival prior to the event. However it is your responsibility to order Tickets in plenty of time to allow for delivery , especially if you are travelling to an event.
7.3 If it become impractical for us to post Tickets, due to the proximity of the event, performance of activity or in circumstances beyond our control, we reserve the right to make the Tickets available for collection at the venue immediately prior to the event, performance or activity. You will be notified if this is necessary.
7.4 Tickets may be restricted to a maximum number per person, per credit card and for some events per household. We reserve the right to cancel tickets without prior notice purchased in excess of this number.
7.5 eTickets are made available for most events, and require no delivery. To redeem these tickets you need to attend the event, provide the event promoter with your name and show your payment debit/credit card as proof of ID
7.6 When purchasing eTickets, all customers on one order should arrive together. If purchasing for a large group who may arrive at different times you should purchase tickets seperately.
8. risk and title
8.1 Posted tickets will be at your risk from the time of dispatch from Skiddle.
8.2 eTickets will be at your risk from the time of order confirmation
8.3 Ownership of the Tickets will only pass to you when we receive full payment of all sums due in respect of the Tickets, including delivery charges where applicable.
8.4 Tickets sent by Royal Mail delivery are not insured against loss or non-delivery. If your ticket is non-replaceable and you need to claim for non-delivery or loss, please contact Royal Mail customer services.
9. price and payment
9.1 The price of any Tickets will be as quoted on our website from time to time, except in cases of obvious error. We sell Tickets on behalf of promoters, bands and venues which means that We do not set the Ticket prices.
9.2 These prices include VAT but exclude delivery costs, booking fees and other administration costs, which may be added to the total amount due as shown in your shopping basket.
9.3 We may charge a Booking Fee per ticket, which covers the costs Skiddle incur to process the transaction (including, but not limited to, card processing fees, VAT and other taxes, customer services and the provision of our services, including profit)
9.4 We may charge a Delivery/Handling Fee per order, which covers the costs Skiddle incur to make the ticket available to you and the event promoter (including, but not limited to, postage, hardware provision, software provision, including profit)
9.5 Prices are liable to change at any time, but changes will not affect orders in respect of which have already been placed.
9.6 Our website contains a large number of Tickets and it is always possible that, despite our best efforts, some of the Tickets listed on our website may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Ticket ‘s correct price is less than our stated price, we will charge the lower amount when dispatching the Ticket to you. If a Tickets correct price is higher than the price stated on our website, we will normally, at our discretion, either contact you for instructions before dispatching the Ticket , or reject your order and notify you of such rejection.
9.7 We are under no obligation to provide the Ticket to you at the incorrect (lower) price, even after we have sent you a Dispatch Confirmation, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing.
9.8 Payment for all Ticket s must be by credit or debit card.
9.9 We reserve the right to cancel tickets if the venue requires us to reduce an allocation or if we have oversold an event due to human error. In this case we will provide you with a full refund.
10. refunds and exchanges
10.1 We regret that tickets cannot be exchanged or refunded after purchase unless the event is cancelled.
10.2 If an event is cancelled, ticket holders will be offered tickets at any rescheduled event (subject to availability) up to the face value of the tickets or, if the ticket holder is unable to attend the rescheduled event or the event is not rescheduled, a refund of the face value of the tickets.
10.3 The promoter reserves the right to alter or vary the programme of an event without being obliged to refund or exchange tickets
10.4 Refunds for cancelled events (without a rescheduled date) will be processed automatically by Skiddle, you do not need to contact us to request.
10.5 Refunds for rescheduled events, whereby you cannot attend the rescheduled date, will be offered via an automated email sent from Skiddle. You must follow the link within the email to request your refund within 7 days of the cancellation email being sent, or before the rescheduled event takes place (whichever is sooner). If you are aware of a rescheduled event, but do not receive an email, please contact us immediately.
10.6 We cannot accept any refund requests outside of the periods stated above
10.7 Other fees such as Booking Fees, Handling/Postage fees, Charity Donations and Ticket Refund Protection are non-refundable under any circumstances.
10.8 Refunds will be issued only to the original purchaser or to the original credit card used for the purchase
10.9 Refunds covered by clause 10.2 will be issued by Skiddle on the event promoter’s behalf to the customer in the case that Skiddle hold the ticket funds at the time the refund is due.
10.10 In the case where a refund is due and Skiddle do not hold the ticket funds, the responsibility and liability for issuing refunds lies with the event promoter.
10.11 Skiddle will not be responsible or liable in any way for refunds, errors in issuing refunds, or lack of refunds in connection with the Services.
11. our liability
11.1 Our liability for losses you suffer as a result of us breaking this contract is strictly limited to the purchase price of the Ticket you purchased.
11.2 This does not include or limit in any way our liability:
(d) For any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
11.3 Events, performances and activities may be cancelled by the third party supplier for a variety of reasons. In this event we will not be responsible for any cancellations or postponements.
11.4 Where you buy any Ticket from a third party supplier through our website, the suppliers individual liability will be set out in the supplier’s terms and conditions which should be available from their website, or upon request.
12. import duty
12.1 If you order Tickets from our website for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.
12.2 Please also note that you must comply with all applicable laws and regulations of the country for which the Tickets are destined. We will not be liable for any breach by you of any such laws.
13. written communications
Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
All notices given by you to us must be given to Skiddle Limited by opening a new support ticket. We may give notice to you at either the e-mail or postal address you provide to us when placing an order, or in any of the ways specified in clause 13. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.
15. transfer of rights and obligations
15.1 The contract between you and us is binding on you and us and on our respective successors and assigns.
15.2 You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.
15.3 We may transfer, assign, charge, subcontract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.
16. events outside our control
16.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).
16.2 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
(f) The acts, decrees, legislation, regulations or restrictions of any government.
16.3 Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.
17.1 If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.
17.2 A waiver by us of any default shall not constitute a waiver of any subsequent default.
17.3 No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with clause 14
If any of these terms and conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
19. entire agreement
19.1 These terms and conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.
19.2 We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these terms and conditions.
19.3 Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party�s only remedy shall be for breach of contract as provided in these terms and conditions.
We intend to rely upon these terms and conditions and any document expressly referred to in them in relation to the subject matter of any Contract. While we accept responsibility for statements and representations made by our duly authorised agents, please make sure you ask for any variations from these terms and conditions to be confirmed in writing.
20. our right to vary these terms and conditions
20.1 We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system’s capabilities.
20.2 You will be subject to the policies and terms and conditions in force at the time that you order Tickets from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Tickets).
21. law and jurisdiction
Contracts for the purchase of Tickets through our site will be governed by English law. Any dispute arising from, or related to, such Contracts shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.
22. complaints and dispute resolution
22.1 If you have a complaint regarding a sale placed through Skiddle that you feel is not being resolved to your satisfaction you have a few options.
22.2 a) Please ensure you have opened a support ticket with us Create new ticket, so your complaint is in writing, then ask for your complaint to be escalated to the Customer Care Manager.
22.2 b) You can write to us at: Customer Care Manager, Skiddle Ltd, Ashley Hall Farm, Inglewhite Road, Goosnargh PR3 2EB or open a new support ticket.
22.2 c) You can phone us on: 03333 01 01 01 and ask to raise an issue with the Customer Care Manager.
22.3 We always strive to resolve your issues with you directly in a resonable timeframe. However if you feel this has not been acheived, you can also use the EU Online Dispute Resolution platform at http://ec.europa.eu/odr
Last updated: 13th March 2020
Promoter terms and conditions
This page (together with the documents referred to on it) tells you the terms and conditions on which we advertise your events (the “Service”) on our website www.skiddle.com (the “Site”). If you do not agree to be bound by these terms and conditions, you may not use or access our Services.
You should print a copy of these terms and conditions for future reference.
You must read, agree with and accept all of the terms and conditions, which includes those terms and conditions expressly set out below and those incorporated by reference. Please tick the checkbox marked “I Accept” at the end of the registration page if you accept them. Please understand that if you refuse to accept these terms and conditions, we will not be able to provide you with the Service and you agree to stop using The Promotion Centre (all pages accessed via http://www.skiddle.com/promotion).
1. information about us
1.1 www.skiddle.com is a site operated by Skiddle Limited (“Skiddle”, “we”, “us” or “our”), company number 05688116 whose registered office is at Ashley Hall Farm, Inglewhite Road, Goosnargh, Preston, PR3 2EB. Our main trading address is Ashley Hall Farm, Inglewhite Road, Goosnargh, Preston, PR3 2EB . Our VAT Number is 879276264.
2. the service
2.1 Skiddle provide a platform whereby You can list details of your event (“Event”) for publication on the Skiddle website.
2.2 The “Service” will include:
2.2.1 provision of an easy to use, categorised what’s on guide to advertise your Event (your ‘listing’)
2.2.2 tools to enable you to manage the content of your listing;
2.2.3 optional ticket sales services
2.2.4 promotional tools such as Eflyers and SMS campaigns to increase the profile of your Event.
3.1 Our Services are not available to, and may not be used by, persons under the age of 18 years. Skiddle reserves the right to temporarily or indefinitely suspended the Services if it discovers that you are underage.
3.2 If you are registering as a business entity, you confirm that you have the authority to bind that entity to these terms and conditions.
3.3 You confirm that You are associated with the Event (an Event Promoter or Venue Promoter) and have the right and authority to advertise and promote the Event.
4. promotion account
4.1 In order to take advantage of our Services you will need to register with us for a promotion account. You must provide details of your email address and choose a password on completion of registration of your promotion account.
4.2 You are responsible for all actions taken under your email address and password and shall only use or utilise the Site using your own your email address and password.
4.3 You must use every effort to keep your password safe and should not disclose it to any other person. You shall not transfer or sell your email address and password to any other person.
4.4 You shall also not permit, either directly or indirectly, any other person to utilise your email address or password.
4.5 The promotion account is a self service facility for use by you to list your events and put optionally tickets on sale. The promotion account can also be used for viewing ticket counts and monitoring ticket sales. You agree to us all reasonable efforts to become familiar with the system and maintain your ticket sales.
4.6 Skiddle will not be responsible for any tickets that are not put on sale due to your failure to use the account correctly.
4.7 Skiddle will offer full technical support as required by you between the hours of 9am and 5pm, Monday � Friday.
4.8 Each promotion account should represent a single event or venue promoter. If you are not the event or venue promoter, but are submitting events on their behalf, the account details should represent the event or venue promoter, and not yourself.
4.9 We do not allow ‘aggregate’ accounts for multiple promoters.
5. listing content
5.1 You must ensure that you are legally eligible to advertise the content within your event listing on the Site
5.2 You must ensure you have the right to use all content in your listing and we have the necessary right to use the content on our Site.
5.3 You are solely responsible for reviewing the content of your listing to ensure all the details are correct. Skiddle will not be liable for any mistakes or error in content that has been submitted by you.
5.4 The content of your listing and your activities on the Site must not:
5.4.1 Be false, inaccurate or misleading;
5.4.2 Contain links to websites to which Skiddle determine are a competitor.
5.4.3 Be offensive or menacing, abusive, defamatory, or in breach of any intellectual property rights, confidential information, privacy or any other rights arising from time to time.
5.4.4 Infringe any third party intellectual property rights including copyright, patents, trade marks, trade secrets or any other proprietary rights of publicity or privacy;
5.4.5 Be fraudulent or involved in the sale of counterfeit or stolen goods;
5.4.6 Be in breach or any applicable laws or regulations;
5.4.7 Be obscene, indecent or contain pornography;
5.4.8 Cause the Site to be interrupted, damaged, rendered less efficient or such that the effectiveness or functionality of the Site is in any way impaired.
5.5 All event listing must:
5.5.1 promote a real event within the United Kingdom;
5.5.2 only be listed once;
5.5.3 contain correct spelling and grammar;
5.5.4 not use uppercase letters or unnecessary punctuation to draw attention to the listing;
5.5.5 contain correct and true information at the time the listing is entered.
5.5.6 Repeated posting of unsuitable listings may result in the promoters account being terminated.
5.6 Skiddle reserve the right to suspend any events which do not meet or breach the above conditions.
6. renewal, duration and removal of your event
6.1 Events occurring on a regular basis i.e. weekly will be added to the Site for a period of 12 weeks. It is Your responsibility to renew these listings on expiration of the term. Skiddle reserve the right to delete any Events from our database which have not been renewed within 7 days of the final expiration date.
6.2 You will update the Listing within 24 hours should the Event be cancelled or re-scheduled.
6.3 Featured Event Listings are eligible for increased promotion throughout the Site on the payment of a listing fee (“the Fee”) which is determined by Skiddle from time to time. The Fee must be paid in advance of the listing going live.
6.4 If you request the deletion of a listing we can only remove your listing with proof that You are the original advertiser.
7. eflyer distribution and banner advertising
7.1.1 The provision of Eflyer Distribution describes the service whereby Skiddle will send Your email marketing message (“Message”) to Skiddle’s list of opt-in subscribers.
7.1.2 We ask all promoters to confirm a proof of the final work. It is your responsibility to confirm the proof in time for us to distribute the message. Skiddle will not be held responsible for the late sending of the message due to a proof confirmation not being received.
7.1.3 The Message must not contain images for the sole intention of tracking exposure and/or receipt of messages.
7.1.4 If the content of the Message is being hosted by you. It is Your responsibility to ensure this is available for at least 3 days after the Message has been sent.
7.1.5 Skiddle will use all reasonable endeavours to send the Message as the date and time requested by You. However Skiddle will not be held responsible for any delays outside of their reasonable control.
7.1.6 Message send dates are available on a first come first serve basis. Prices may differ depending upon the date you select to book your eflyer.
7.1.7 Skiddle will not be responsible for non-delivery of Messages due to a technical error or problem as long as we have attempted to send the message as requested.
7.2 Skiddle will provide you, upon request, with written confirmation as to when the Message was sent.
7.3 The Message can only be sent once appropriate artwork has been received by you . Skiddle will provide you with artwork specifications. It is Skiddle’s final decision whether artwork is suitable. Refunds will not be offered if suitable artwork cannot be provided by the artwork deadline which Skiddle will provide you with from time to time.
7.4 Banner adverts can only be run once appropriate artwork has been received by you . Skiddle will provide you with artwork specifications. It is Skiddle’s final decision whether artwork is suitable. Refunds will not be offered if suitable artwork cannot be provided by the artwork deadline which Skiddle will provide you with from time to time.
7.5 Banners and Eflyers must not contain logos, links or references to websites which Skiddle determine are a competitor.
8. external websites
8.1 You agree to your Event listing appearing on other websites selected by Skiddle from time to time. Skiddle will advise You in writing with details of the sites chosen to promote your event. Please allow up to one working day for your Listing to appear on external sites.
8.2 You understand that external sites may have different page formats and as a result it may not be possible to include all the information you have submitted to Skiddle.
8.3 The content of external sites may change from time to tome without notice. No refunds can be issued if Skiddle no longer publish events on sites that were listed at the time of your submission.
8.4 Skiddle has no control over the level of service, quality, accuracy and downtime of external websites and accept no liability howsoever arising for any damage or loss that may arise as a result of your Event being listed on external websites.
9. identity verification
9.1 Skiddle may verify the accuracy of the information you provide to us when you register your promotion account. However, Skiddle cannot and does not confirm the purported identity of users of the validity of information which users post to the Site.
10.1 For the supply of the Service You shall pay to Skiddle the total of the fees as stipulated by Skiddle from time to time (“the Fee”).
10.2 Your promotion will be turned live within one working day of receipt of payment of the Fee.
11. intellectual property
11.2 You will remain the owner of the copyright in any original Materials that you submit or upload. The permission you have granted to us is not exclusive. You may continue to use the Materials in any way, including allowing others to use it, provided such use does not interfere with or impair the rights you have granted to us.
11.3 Skiddle will grant you a non-exclusive licence to use its logo in an agreed form to be used on all advertising and promotional material you create.
12. promotion refund policy
12.1 Once your Listing is live Skiddle will be deemed to have fully delivered the Service.
12.2 Skiddle will only issue refunds at the discretion of the management time.
12.3 No refunds will be considered for:
12.3.1 temporary or permanent loss of Service howsoever arising, including but not limited to a loss of Service due to the Site being unavailable for whatever reason;
12.3.2 the deletion of your Listing by Skiddle due to Your breach of these terms and conditions;
13.1 You will include Skiddle’s logo, website address and local rate ticket sales number on all advertising and promotional material you create.
13.2 If you promote your event through an internet site which contains information about the event Skiddle has allocated for, you shall display the Skiddle logo and maintain a hyperlink from this site to the appropriate page on the Skiddle website.
13.3 You shall not permit or encourage fly posting or illegal marketing of an event (“Inappropriate Advertising”). You will indemnify Skiddle against any costs, fines or losses incurred as a direct result of the Inappropriate Advertising.
13.4 Skiddle are not responsible for the promotion of any event or ticket sales and our Service does not guarantee the sale of any ticket.
14. ticket sales
14.1 If you wish to use our optional ticket sales service, it is your sole responsibility to download and read our Ticket Sales Agreement before doing so, which details supplimentary terms and conditions regarding this service. This can be downloaded from your Promotion Centre, from this link or is available on request from Skiddle. You should complete the agreement, and sign and return it to Skiddle as soon as possible.
14.2 Promoters may, at their discretion, add tickets to our system for sale in advance of returning the Ticket Sales Agreement to us, however you understand that by placing tickets on sale (or instructing us to do so on your behalf), you are agreeing to all terms and conditions stated in the Ticket Sales Agreement. If you do not agree to the conditions stated in the Ticket Sales Agreement, please do not place tickets on sale.
14.3 For the avoidance of doubt, if the promoter places tickets on sale with Skiddle, and does not complete the Ticket Sales Agreement, they shall still be bound by all terms and conditions in such agreement and Skiddle shall not be liable to pay the promoter for any ticket sales until a Ticket Sales Agreement has been received with valid account details.
14.4 In the case of Skiddle selling tickets for an event, and not having valid payment details on file for a promoter, any due ticket moneys will be held for 12 months after the event date, after which date the promoter shall waive their entitlement to such moneys.
15. limitation of liability
15.1 Nothing in these terms and conditions shall limit or exclude Skiddle’s liability for fraudulent misrepresentation by or for death or personal injury resulting from Skiddle’s negligence.
15.2 Skiddle will not be liable for any economic loss including without limitation loss of revenues profits contracts business or anticipated savings, any loss of goodwill or reputation or any special, indirect or consequential damages however arising including negligence arising out of or in connection with the Services being provided under these terms and conditions.
15.3 The liability of Skiddle under these terms and conditions or in tort (other than in respect of death or personal injury) shall not exceed the greater of the sums paid by the you under the contract or such sum as shall be receivable by Skiddle in respect of any claim under any insurance policy effected by Skiddle from time to time. Skiddle warrants that it maintains insurances and that the cover is better if these conditions apply.
You agree to indemnify Skiddle from any claim or demand including reasonable legal fees made by a buyer or any other third party due to or arising out of your breach of these terms and conditions or your violation of any law or the rights of a third party.
17.1 Skiddle reserves the right to suspend or terminate with immediate effect at its sole discretion the publication of your listing
18. force majeure
Skiddle reserves the right to defer the run date or to cancel the contract or reduce the period of your advertising (without liability to you) if it is prevented from or delayed in the carrying on of its business due to circumstances beyond Skiddle’s reasonable control including, without limitation, acts of God, governmental actions, war or national emergency, acts of terrorism, protests, riot, civil commotion, fire, explosion, flood, epidemic, lock-outs, strikes or other labour disputes (whether or not relating to either party’s workforce), or restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable materials, provided that, if the event in question continues for a continuous period in excess of 10 days, You shall be entitled to give notice in writing to Skiddle to terminate the contract.
19. data protection
19.1 Skiddle shall manage your personal data strictly in accordance with its policy on Data Protection which can be found at http://skiddle.com/privacy.php
19.2 Skiddle operate strict protection of their customers data. Any requests for data as part of a valid ticket transaction, must be agreed in advance of tickets going on sale. Data will only be released if the customer ‘Opts In’ to sharing their data with the event promoter.
19.3 Data shared with the promoter remains jointly owned by Skiddle Ltd at all times. Data shared with the Promoter cannot be shared with any company that Skiddle (in it’s sole discretion) considers a competitor, or used in such a way that may market a competitor’s products or services to existing Skiddle customers.
21. complaints and dispute resolution
21.1 If you have a complaint regarding a sale placed through Skiddle that you feel is not being resolved to your satisfaction you have a few options.
21.2 a) Please ensure you have opened a support ticket with us Create new ticket, so your complaint is in writing, then ask for your complaint to be escalated to the Customer Care Manager.
21.2 b) You can write to us at: Customer Care Manager, Skiddle Ltd, Ashley Hall Farm, Inglewhite Road, Goosnargh PR3 2EB or email firstname.lastname@example.org
21.2 c) You can phone us on: 03333 01 01 01 and ask to raise an issue with the Customer Care Manager.
21.3 We always strive to resolve your issues with you directly in a resonable timeframe. However if you feel this has not been acheived, you can also use the EU Online Dispute Resolution platform at http://ec.europa.eu/odr
Last updated: 22nd September 2017