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Terms and conditions
Website disclaimer
This Disclaimer sets out important information about www.skiddle.com. Please read it carefully as it affects your rights and liabilities under the law. If you do not agree with the Disclaimer, please do not use the Website. If you have any questions about this Disclaimer, please contact support[at]skiddle.com.
use of website
- This Website is provided to you for your personal use subject to this Disclaimer. By using the Website you agree to be bound by this Disclaimer.
- We may update this Disclaimer from time to time for legal or regulatory reasons or to allow the proper operation of the Website. Any changes will be notified to you via a suitable announcement on the Website. The changes will apply to the use of the Website after we have given you notice. If you do not wish to accept the new Disclaimer you should not continue to use the Website. If you continue to use the Website after the date on which the change comes into effect, your use of the Website indicates your agreement to be bound by the new Disclaimer.
intellectual property
The content of the Website is protected by copyright, trade marks, database right and other intellectual property rights. You may retrieve and display the content on the Website on a computer screen, store such content in electronic form on disk (but not on a server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Website without written permission from the Company.
By submitting any Material (including, without limitation, text, photographs, graphics, video or audio material and any underlying material) to any area of the Site and in consideration of us making available to you the opportunity to upload or submit Material to the Site (which you acknowledge as a sufficient benefit to you), you irrevocably and unconditionally grant us a non-exclusive, worldwide, royalty-free licence (including the right to sub-license) of the entire right, title and interest in and to such Material so that we and any successor may, subject to these terms of use, use the Material in any way, including (without limitation) the right to copy, edit, adapt, reformat, translate, create derivative works from, incorporate into other works, distribute, perform, play, broadcast, commercialise and otherwise make available to the public such Material (whether in whole or in part, or copies of the same) in any format or medium currently known or developed in the future, for the full period during which such rights subsist (including all renewals, revivals, reversions and extensions of the same) and thereafter to the fullest extent possible in perpetuity.
You will remain the owner of the copyright in any original Materials that you submit or upload. The permission you have granted to us is not exclusive. You may continue to use the Materials in any way, including allowing others to use it, provided such use does not interfere with or impair the rights you have granted to us.
reporting intellectual property rights infringement
If you are a rights owner and believe that something hosted on This Website violates your intellectual property rights, please notify Skiddle using the procedure below:
Please create a new support ticket with the subject ‘Copyright’. Alternatively you can write to us at Skiddle Ltd, Ashley Hall Farm, Inglewhite Road, Goosnargh, Preston, PR3 2EB.
Please ensure you clearly identify the material you feel is infringing your rights – this should include a full URL to the page where the material is being displayed. You also need to include:
- A statement from you that you have good faith that the disputed use is not authorised by yourself (the copyright owner)
- A statement from you that the above information is correct and that you are the owner of the copyright interest involved
- Proof of your copyright or trademark ownership (if available)
- Your full contact details, including email address
Our staff will then work to remove any reported material within a reasonable timescale and forward your information to the alleged infringer wherever possible.
availability of the website
We cannot promise that the Website will be fault-free. If a fault occurs with the Website you should report it to support[at]skiddle.com and we will attempt to correct the fault as soon as we can. Your access to the Website may be occasionally restricted to allow for repairs, maintenance or the introduction of new content. We will attempt to restore access as soon as we reasonably can.
liability
- The Website provides content from other internet sites or resources and while the Company tries to ensure that material included on the Website is correct, reputable and of high quality, it does not make any warranties or guarantees in relation to that content. If the Company is informed of any inaccuracies in the material on the Website we will attempt to correct the inaccuracies as soon as we reasonably can.
- If we are in breach of this Disclaimer, we will only be responsible for any losses that you suffer as a result and to the extent that they are a foreseeable consequence of both of us at the time you use the Website. Our liability shall not in any event include business losses such as lost data, lost profits or business interruption.
- This clause 4 shall not limit or affect our liability if something we do negligently causes death or personal injury.
general
- We may collect information about you. For more information, please see our Privacy Policy.
- This Disclaimer will be subject to the laws of England and Wales. If you want to take court proceedings, you must do so within the United Kingdom.
- We make no promise that the materials on the Website are appropriate or available for use in locations outside the United Kingdom, and accessing the Website from territories where its contents are illegal or unlawful is prohibited. If you choose to access the Website from elsewhere, you do so on your own initiative and are responsible for compliance with local laws.
- The Website is owned and operated by Skiddle Limited of The Watermark, Ribbleton Street Preston PR1 5EZ.
- If you have any queries please contact support[at]skiddle.com
Company Registration No. 05688116 VAT No. 879 2762 64
Last update: March 2010
Ticket sales terms and conditions
1. About these Terms
1.1. These Purchase Terms and Conditions (“Terms”) apply when you purchase or otherwise obtain a ticket through the Skiddle website, mobile applications, checkout, communications, or any related services that we make available (together, the “Platform”).
1.2. Please read these Terms carefully before placing an order. By placing an order through the Platform, you confirm that you have read, understood, and agreed to these Terms.
1.3. These Terms should be read together with:
1.3.1. our website or app terms of use, where applicable.
1.3.2. our privacy policy;
1.3.3. any event specific terms displayed during the purchase process; and
1.3.4. any additional terms and conditions of the relevant Event Organiser or venue.
1.4. If there is any conflict between these Terms and any event specific terms made available during the purchase process, the event specific terms will take priority to the extent of the conflict.
2. Definitions
2.1. In these Terms:
“Booking Fee” means the service fee charged by Skiddle in connection with the booking of tickets, calculated by reference to the ticket price.
“Event” means the event, performance, show, festival, club night, activity, or other experience for which tickets are made available through the Platform.
“Event Organiser” means the organiser, promoter, venue operator, or other person responsible for staging, promoting and delivering the Event.
“Order” means a completed transaction for one or more tickets placed through the Platform.
“Platform” means the Skiddle website or app.
“Rapidscan Fee” means the service fee charged by Skiddle on certain Orders, calculated by reference to the total order value.
“Skiddle”, “we”, “us”, and “our” mean Skiddle Limited trading as Skiddle, registered in England and Wales under company number 05688116.
“Skiddle Fees” means the Booking Fee, the Rapidscan Fee, and any other Skiddle service or fulfilment fee clearly displayed to you before you complete your Order.
“Ticket” means any ticket, e-ticket, QR code, mobile ticket, downloadable ticket, entry right, or other entitlement to attend an Event made available through the Platform.
3. About Skiddle and our Role
3.1. Skiddle operates a self-service ticketing platform on which Tickets are listed and sold on behalf of Event Organisers.
3.2. Unless expressly stated otherwise, Skiddle acts solely as a disclosed ticketing agent for the Event Organiser. The contract for the purchase of the Ticket and the relevant Event is between you and the Event Organiser, not between you and Skiddle.
3.3. The Event Organiser is responsible for the Event itself, including without limitation:
3.3.1. the staging, management, and running of the Event;
3.3.2. any decision to cancel, postpone, reschedule or materially change the Event, provided the Event Organisercomplies with its contractual obligations, and subject to Skiddle’s right to cancel the Event listing or associated ticket sales where the Event Organiser fails to comply with its terms with Skiddle;
3.3.3. compliance with venue, licensing, health and safety, accessibility, and legal requirements relating to the Event; and
3.3.4. any refund of the ticket price that may become due in accordance with applicable law or the Event Organiserspolicy.
3.4. Skiddle is responsible only for the ticketing services it provides through the Platform, including listing Tickets, facilitating checkout, collecting payment, and, where applicable, administering communications, fulfilment, Re:Sell, accessibility support processes, and refunds on the Event Organisers behalf.
4. Eligibility and Your Status
4.1. By placing an Order through the Platform, you confirm that:
4.1.1. you are legally capable of entering into a binding contract; and
4.1.2. the information you provide to us is accurate and complete.
4.2. Age restrictions for Events are set by the Event Organiser and/or venue and will usually be shown on the relevant Event listing or otherwise communicated before the Event. It is your responsibility to check and comply with any age restrictions and entry requirements.
5. How the Contract is Formed
5.1. By clicking the relevant button to complete your purchase, you make an offer to purchase the Ticket(s) from the Event Organiser on these Terms and any applicable event specific terms.
5.2. Your Order is only accepted when we send you a booking confirmation by email, make the Ticket available within your Skiddle account or app, or otherwise confirm acceptance to you on the Event Organisers behalf.
5.3. You are responsible for providing and maintaining an accurate email address, mobile number, billing information, and any other contact details required for your Order.
5.4. We may refuse, cancel, or place on hold any Order where we reasonably believe there has been:
5.4.1. a pricing or technical error;
5.4.2. suspected fraud or unauthorised payment activity;
5.4.3. a breach of these Terms or any event specific terms; or
5.4.4. a breach of any ticket limit, resale restriction, or other controls applied to the Event.
6. Prices, Fees, and Payment
6.1. Ticket prices are set by the Event Organiser and will be shown to you before you complete your Order.
6.2. Skiddle may charge Skiddle Fees for the services we provide in connection with your Order. These may include a Booking Fee calculated by reference to the ticket price and, where applicable, a Rapidscan Fee calculated by reference to the total order value.
6.3. Any mandatory fees payable as part of your Order will be clearly displayed to you before purchase so that you can see the total price payable before you decide whether to proceed.
6.4. Payment must be made using one of the payment methods made available at checkout.
6.5. If we discover an obvious pricing or listing error after you place an Order, Skiddle reserve the right to cancel the Order and refund the amount paid or contact you with available options.
6.6. Ticket prices and availability may change before you place your Order, but changes will not affect an Order that has already been accepted under clause 5.2.
7. Ticket Delivery, Access, and Fulfilment
7.1. Most Tickets are delivered digitally and may be made available through:
7.1.1. the Skiddle app;
7.1.2. your Skiddle account;
7.1.3. email as a downloadable ticket, including a QR code; or
7.1.4. any other fulfilment method specified for the Event.
7.2. Some Tickets may only become available shortly before the Event. We may also delay release of Tickets while fraud, payment, security, or compliance checks are carried out.
7.3. You are responsible for checking your confirmation, Ticket details, and Event details carefully as soon as you receive them.
7.4. You are responsible for keeping your Ticket, device, login details, and any downloadable Ticket secure. We are not responsible for any inability to access an Event due to loss of your device, unauthorised use of your account, or failure to keep your details secure, except to the extent caused by our negligence.
7.5. Some Events may require additional proof of identity, age, or purchase, or may involve collection or alternative fulfilment arrangements. Where this applies, the relevant requirements will be stated on the Event listing, in your confirmation, or otherwise communicated to you.
8. Ticket Limits, Resale, Transfer, and Re:Sell
8.1. Tickets may be limited to a maximum number per person, per payment method or by any other criteria applied to the Event. We may cancel Orders placed in excess of any applicable limit.
8.2. Tickets may not be resold, transferred, advertised for resale, used for commercial purposes, or otherwise dealt with except where Skiddle or the Event Organiser expressly allows this.
8.3. For some Events, Skiddle may offer an authorised ticket resale feature, including Re:Sell. Whether Re:Sell is available for a particular Event will depend on the Event Organisers settings, the status of the Event, demand, timing, and any other conditions that apply to that Event.
8.4. Any unauthorised resale or transfer, or any attempted unauthorised resale or transfer, is a material breach of these Terms and may result in the Ticket being cancelled without refund and/or your account being suspended or closed.
8.5. Where Re:Sell or another authorised transfer or resale feature is used:
8.5.1. the resale or transfer must comply with the conditions of that feature and any Event specific rules;
8.5.2. the original purchaser will not be entitled to recover Skiddle Fees unless expressly stated otherwise or required by law; and
8.5.3. the Event Organiser and/or Skiddle may place limits or conditions on who can buy, resell, receive, or use the Ticket.
9. Customer Responsibilities
9.1. You are responsible for:
9.1.1. checking that the Event, date, time, location, age restrictions, and other details are correct before completing your Order;
9.1.2. complying with any Event specific terms and any rules notified by the Event Organiser or venue;
9.1.3. arriving in sufficient time for admission, security checks, and any ticket validation processes; and
9.1.4. ensuring that all Ticket holders in your Order understand and comply with the applicable rules.
9.2. Unless expressly permitted by the Event Organiser or venue, you must not:
9.2.1. copy, duplicate, manipulate, or distribute a Ticket or QR code;
9.2.2. use a Ticket for advertising, promotions, prizes, competitions, hospitality packages, or other commercial purposes; or
9.2.3. interfere with scanning, entry controls, or venue security processes.
10. Admission, Venue Rules, and Conduct
10.1. Admission to any Event is subject to the Event Organiser and venue’s conditions, including any age restrictions, licensing conditions, security checks, prohibited items policies, health and safety rules, and reasonable instructions given by venue or Event staff.
10.2. The Event Organiser and/or venue may refuse admission to, or remove from, an Event any person on reasonable grounds, including where that person:
10.2.1. does not hold a valid Ticket;
10.2.2. cannot provide required proof of age, identity, or entitlement;
10.2.3. appears to be intoxicated or under the influence of drugs;
10.2.4. behaves in a threatening, abusive, dangerous, or disruptive way;
10.2.5. breaches venue rules, safety requirements, or licensing conditions; or
10.2.6. presents a risk to the safety, security, or enjoyment of others.
10.3. Where admission is refused or a person is removed for reasons set out in clause 10.2, no refund will be due unless required by law or otherwise agreed by the Event Organiser.
10.4. The Event Organiser and/or venue may prohibit or restrict the use of cameras, recording equipment, laser pens, food and drink, animals other than assistance dogs, or any other items at the Event.
11. Event Changes, Postponements, and Cancellations
11.1. Events are organised and controlled by the Event Organiser. Any cancellation, postponement, rescheduling, material change, lineup change, venue change, or other alteration to the Event is the responsibility of the Event Organiser.
11.2. If the Event Organiser notifies us that an Event has been cancelled, postponed, rescheduled, or materially changed, we will use reasonable efforts to notify you using the contact details associated with your Order or account.
11.3. It is your responsibility to ensure your contact details are accurate and to monitor your email account, Skiddle account, app notifications, and any relevant Event information.
11.4. A material change may include, by way of example only, a change to the main billed artist or another significant change identified by the Event Organiser. Not every change will give rise to a refund right.
12. Refunds
12.1. Tickets are generally non-refundable except where:
12.1.1. the Event is cancelled;
12.1.2. the Event is postponed or rescheduled and a refund is offered in accordance with the Event Organiser policy or applicable law;
12.1.3. the Event is materially changed and a refund is offered in accordance with the Event Organiser policy or applicable law; or
12.1.4. a refund is otherwise required by law.
12.2. Any refund of the ticket price is the responsibility of the Event Organiser.
12.3. Where a refund of the ticket price is due, Skiddle will process that refund on the Event Organiser behalf only if and when Skiddle receives the relevant refund funds from the Event Organiser.
12.4. If the Event Organiser does not return the relevant refund funds to Skiddle, Skiddle is unable to fund or process the refund itself, and responsibility for that refund remains with the Event Organiser.
12.5. Where Skiddle receives the relevant refund funds from the Event Organiser, Skiddle will aim to process the refund within 7 working days.
12.6. Refunds will usually be made back to the original payment method used for the Order, unless we agree otherwise or this is not reasonably possible.
12.7. Booking Fees, Rapidscan Fees, and other Skiddle Fees are not refundable even where the Ticket itself is refunded, except where required by law.
12.8. Charity donations, refund protection products, and any third-party add-ons may be subject to separate terms and may be non-refundable in accordance with those terms.
12.9. You will not be entitled to a refund solely because:
12.9.1. you can no longer attend the Event;
12.9.2. you purchased the wrong Ticket, quantity, or date by mistake;
12.9.3. you failed to comply with age restrictions, ID requirements, or venue rules; or
12.9.4. you were refused admission or removed for reasons set out in clause 10.2.
13. Accessibility and Personal Assistant Tickets
13.1. Skiddle supports accessibility requests through its access support processes, including the Skiddle Access Scheme where applicable.
13.2. Accessibility arrangements at the Event itself, including venue access, viewing areas, facilities, and any event specific support, remain the responsibility of the Event Organiser and/or venue. Skiddle is reliant on the Event Organiser to provide this information.
13.3. Where a Event Organiser offers a Personal Assistant, companion, or carer ticket for an Event, the customer should generally purchase their own Ticket first and then follow the accessibility process specified by Skiddle or the Event Organiser.
13.4. Personal Assistant, companion, or carer tickets are only available where the Event Organiser offers them for that Event and are subject to availability, eligibility requirements, and any evidence requirements applied by Skiddle or the Event Organiser.
13.5. Skiddle will attempt to enquire/request tickets on your behalf but cannot guarantee them, it is the responsibility of the Event Organiser.
13.6. We may require reasonable supporting evidence in connection with an accessibility request or Personal Assistant ticket application. Any such evidence request will be administered in line with our access support process and applicable law.
13.7. Nothing in these Terms is intended to restrict any rights you may have under applicable equality or consumer law. We will consider accessibility requests and supporting evidence reasonably and proportionately.
14. Fraud, Security Checks, and Order Controls
14.1. We may carry out payment verification, fraud screening, duplicate order checks, ticket limit checks, and other security or compliance checks before or after accepting an Order.
14.2. We may hold, delay, cancel, or refuse an Order, delay release of a Ticket, or cancel a Ticket where we reasonably suspect:
14.2.1. fraud or unauthorised payment activity;
14.2.2. a breach of these Terms or any Event-specific terms;
14.2.3. unauthorised resale, transfer, or commercial use;
14.2.4. duplicate, excessive, or bulk purchasing; or
14.2.5. any conduct that may compromise fair access to Tickets or the integrity of the Platform.
14.3. Where we cancel an Order under this clause, we may refund the ticket price paid, subject to any lawful restrictions, fraud investigations, or directions from payment providers or authorities.
15. Complaints
15.1. Complaints about the running, management, or delivery of an Event should be directed to the Event Organiser.
15.2. Complaints about Skiddle’s own services should be made in writing through Skiddle’s current support or complaint process, including the contact methods set out on our help pages.
15.3. Where a customer is unable to make a complaint in writing because of a disability, reasonable adjustments may be available.
16. Liability
16.1. Nothing in these Terms excludes or limits liability for:
16.1.1. death or personal injury caused by negligence;
16.1.2. fraud or fraudulent misrepresentation; or
16.1.3. any other liability that cannot lawfully be excluded or limited.
16.2. As Skiddle acts only as a disclosed ticketing agent for the Event Organiser, Skiddle is not responsible for:
16.2.1. the staging, quality, safety, legality, or running of the Event;
16.2.2. any cancellation, postponement, rescheduling, material change, lineup change, venue change, or similar Event decision made by the Event Organiser;
16.2.3. any loss arising from travel, accommodation, hospitality, childcare, time off work, or any other personal arrangements made in connection with the Event; or
16.2.4. any act or omission of the Event Organiser or venue.
16.3. Skiddle is responsible only for loss or damage that is the foreseeable result of Skiddle breaching these Terms or failing to use reasonable care and skill in the ticketing services Skiddle provides.
16.4. Subject to clauses 16.1 and 16.3, Skiddle will not be liable for any indirect or consequential loss.
16.5. Nothing in these Terms affects your statutory rights as a consumer.
17. Data Sharing
17.1. We may share your information with the Event Organiser, venue, payment providers, fraud prevention providers, fulfilment partners, accessibility support providers, or other third parties where reasonably necessary to administer your Order, provide your Ticket, manage Event entry, handle accessibility requests, operate Re:Sell, process refunds, prevent fraud, or comply with legal obligations.
17.2. Where another platform or provider is used to deliver or manage your Ticket or Event access, your information may be processed under that provider’s privacy policy in addition to ours.
18. Changes to these Terms
18.1. We may update these Terms from time to time for legal, regulatory, operational, technical, or business reasons.
18.2. The Terms in force at the time your Order is accepted will apply to that Order, unless a change is required by law or regulatory requirement.
19. General
19.1. If any part of these Terms is found to be unlawful, invalid, or unenforceable, the rest will continue in full force and effect.
19.2. A person who is not a party to the contract will not have any rights to enforce these Terms, except that the Event Organiser may enforce any right expressly stated to be for its benefit.
19.3. A failure by us to enforce any right under these Terms does not waive that right.
19.4. These Terms and any documents expressly referred to in them constitute the entire agreement between you and us in relation to Skiddle’s ticketing services, but they do not limit any separate contract between you and the Event Organiser relating to the Event.
20. Governing Law and Jurisdiction
20.1. These Terms are governed by English law.
20.2. The courts of England and Wales will have non-exclusive jurisdiction over any dispute arising out of or in connection with these Terms, except where applicable consumer law gives you the right to bring a claim in another part of the United Kingdom in which you live.
Promoter terms and conditions
These Terms apply to any person or organisation, including any sole trader, partnership, company, charity, venue or other entity, that creates or uses a promoter account, lists an Event, or makes Tickets available for sale through Skiddle’s Promotion Centre, website, app or related services.
By creating or using a promoter account, listing an Event, or making Tickets available for sale through Skiddle, the Promoter agrees to be bound by this Agreement.
These Terms do not apply to any Event or services that are already governed by a separate written agreement between Skiddle and the Promoter. Where such a separate written agreement applies, it will prevail to the extent of any inconsistency.
1. Definitions and interpretation
“Agreement” means these Terms together with any policies, feature rules, help centre articles or other documents expressly incorporated by reference by Skiddle from time to time.
“Applicable Laws” means all laws, regulations, codes, guidance and legally binding requirements applicable to the Event, the Promoter, the Services, ticket sales, refunds, advertising, accessibility, consumer protection, privacy and data security.
“Booking Fee” means the fee charged by Skiddle in connection with the sale of a Ticket, calculated by reference to the Face Value of that Ticket in accordance with the pricing structure published by Skiddle from time to time and shown to the Customer before purchase.
“Customer” means any person who purchases, receives or uses a Ticket for an Event through the Services.
“Event” means any concert, performance, club event, festival, show, experience, attraction or other event listed or sold through the Services by or on behalf of the Promoter.
“Event Information” means all information relating to an Event, the Promoter, the venue, the ticket inventory, entry conditions, timings, line-up, accessibility information, age restrictions, pricing and any other information requested by Skiddle.
“Face Value” means the base price set by the Promoter for a Ticket, excluding any Booking Fee, RapidScan Fee or any other additional fee or charge unless Skiddle expressly allows that fee to be absorbed into the Ticket price.
“Force Majeure Event” means any event beyond a party’s reasonable control, including severe weather, flood, fire, epidemic, pandemic, war, riot, civil commotion, terrorism, industrial dispute, utility outage, transport disruption, cyber incident, or any act or omission of government or regulatory authority.
“Intellectual Property Rights” means all copyright, trade marks, business names, domain names, database rights, design rights, patents, rights in software, know-how and all similar rights, whether registered or unregistered, anywhere in the world.
“Material Change” means a change to an Event’s date, time, venue, headline act or any other change that is reasonably likely to materially alter the Event as sold or to give Customers a right to a refund under Applicable Laws or Skiddle’s customer purchase terms.
“Personal Assistant Ticket” means a complimentary or discounted ticket made available for an approved companion or carer attending with a disabled customer.
“Promoter” means the person or organisation using the Services to list, promote or sell Tickets for an Event, whether acting as event organiser, venue, rights holder, promoter, operator or an authorised representative of any of them.
“Promotion Centre / Self-Service Facility” means Skiddle’s online portal and related tools used by the Promoter to create listings, manage Events, allocate Ticket inventory, access reports and use related self-service features.
“RapidScan Fee” means the fee charged by Skiddle in connection with its RapidScan delivery and entry-control service, calculated by reference to the total basket or order value in accordance with the pricing structure published by Skiddle from time to time and shown to the Customer before purchase.
“Services” means the services made available by Skiddle to self-service promoters from time to time, including event listings, ticketing, checkout, payment facilitation, digital ticket fulfilment, reporting, RapidScan, promotional tools, customer communications and related support services.
“Skiddle” means Skiddle Limited (company number 05688116), whose registered office is Ashley Hall Farm, Inglewhite Road, Goosnargh, Preston, PR3 2EB.
“Ticket” means any printed ticket, digital ticket, barcode, QR code, access code, guest list entry or other proof of entitlement to attend an Event.
“Ticket Proceeds” means the sums received in respect of Ticket sales, including the Face Value and any customer-facing charges, before any permitted deductions, refunds, chargebacks or set-off are applied.
“Third Party Processor” means any payment processor, merchant acquirer, connected account provider or similar third party approved by Skiddle for the processing or settlement of Ticket sales.
“Venue” means the physical venue or location at which the Event takes place.
1.1. References in these Terms to the singular include the plural and vice versa. References to a person include an individual, sole trader, partnership, body corporate, charity, unincorporated association and any other legal or commercial entity.
1.2. Any phrase introduced by the words including, include, in particular or similar words shall be interpreted as illustrative and shall not limit the generality of the words preceding them.
2. About Skiddle and the Services
2.1. Skiddle operates skiddle.com, the Skiddle app, the Promotion Centre and related self-service systems and websites used to list Events and sell Tickets.
2.2. The Services may include event listing tools, ticketing, customer checkout, digital ticket fulfilment, QR and barcode delivery, RapidScan access control, reporting, promotional tools, customer communications, accessibility support tools and any other related features Skiddle makes available from time to time.
2.3. Skiddle may add to, modify, suspend or withdraw any part of the Services at any time where reasonably necessary for legal, operational, technical, commercial or security reasons.
3. Eligibility and authority
3.1. The Services are intended only for users aged 18 or over who are acting in the course of a business, trade, profession, charity or organised activity connected with an Event.
3.2. If the Promoter is entering into this Agreement on behalf of a company, partnership, venue, charity or other organisation, the individual accepting these Terms warrants that they have full authority to bind that organisation.
3.3. The Promoter warrants that it has the right and authority to list, promote and sell Tickets for the Event, to appoint Skiddle as its disclosed agent for those purposes, and to grant the rights and licences described in this Agreement.
3.4. Each self–service account must relate to one Promoter only unless Skiddle expressly agrees otherwise in writing. The Promoter must not use the account to act for unrelated third parties without Skiddle’s prior written consent.
4. Appointment and relationship between the parties
4.1. The Promoter appoints Skiddle, and Skiddle accepts appointment, as the Promoter’s disclosed agent to list Events, advertise and market Tickets, facilitate payment, deliver Tickets and provide the Services in accordance with this Agreement.
4.2. Unless Skiddle expressly states otherwise in writing, Skiddle is not the organiser or promoter of the Event and is not responsible for staging, operating or delivering the Event itself.
4.3. The Promoter remains solely responsible for the Event, including the Event Information, venue arrangements, artist and supplier arrangements, entry conditions, accessibility arrangements, licensing, insurance, health and safety, and all refunds and liabilities arising from the Event.
4.4. Skiddle’s appointment is non-exclusive. Skiddle may list and sell Tickets for other Events and may decide, in its discretion, which Events or Ticket allocations it will make available through the Services.
4.5. Nothing in this Agreement creates a partnership, joint venture, franchise or employment relationship between the parties.
5. Promoter account and use of the Self-Service Facility
5.1. The Promoter must keep all account credentials secure and is responsible for all activity carried out through its account by its personnel, agents or any person given access to the account.
5.2. The Promoter must ensure that all contact details, legal entity details, bank account details, tax details and other account information are accurate, complete and kept up to date at all times.
5.3. Skiddle may require the Promoter to provide additional information or documents for identity verification, fraud checks, payout verification, regulatory compliance or risk management, and may suspend access to the Services until that information is provided.
5.4. The Promoter is responsible for correctly using the Self-Service Facility, including correctly setting up listings, Ticket inventory, pricing and operational settings. Skiddle is not liable for Tickets not being placed on sale, incorrect pricing, inaccurate listings or other errors caused by incorrect use of the Self-Service Facility by the Promoter.
5.5. Skiddle will use reasonable endeavours to make the Self-Service Facility available, but does not guarantee uninterrupted or error free availability. Access may be affected by maintenance, upgrades, outages, Third Party Processor availability, Force Majeure Events or other matters beyond Skiddle’s reasonable control.
5.6. The Promoter must not misuse the Services, introduce malicious code, interfere with the Services or use the Services in any way that could harm Skiddle, its systems, its customers or other users.
6. Event Information, listing content and materials
6.1. The Promoter must provide Skiddle with full, accurate and up to date Event Information before Tickets go on sale and must ensure that all Event Information remains accurate throughout the sales period.
6.2. Event Information must include all material information required by Applicable Laws and any information reasonably requested by Skiddle, including ticket prices, capacities, venue details, age restrictions, accessibility information, performance times, line up information, entry terms and any unusual or onerous restrictions affecting customers.
6.3. The Promoter warrants that all Event Information and all text, logos, artwork, photographs and other materials supplied to Skiddle are lawful, accurate, not misleading, not defamatory, not infringing and suitable for publication.
6.4. The Promoter must not upload or submit content that is false, misleading, illegal, offensive, discriminatory, obscene, infringing, fraudulent, harmful to Skiddle’s systems, or designed to direct customers to competing ticketing services without Skiddle’s approval.
6.5. The Promoter must notify Skiddle and update the Event Information immediately if an Event is cancelled, postponed, rescheduled, materially changed, oversold or if any important entry conditions or restrictions change.
6.6. The Promoter grants Skiddle a non-exclusive, worldwide, royalty-free licence, with the right to sub-license where reasonably necessary, to use, reproduce, format, adapt, publish, distribute and display the Event Information and related materials for the purpose of operating the Services and advertising, marketing and selling Tickets for the Event.
6.7. Skiddle may edit, reformat, categorise or moderate listings and may refuse, suspend or remove any listing or content that it reasonably considers to be inaccurate, unlawful, misleading, infringing, operationally unsuitable or otherwise in breach of this Agreement.
7. Tickets, sales and customer booking terms
7.1. The Promoter authorises Skiddle to advertise, list and sell Tickets on its behalf and to collect payment from Customers using the payment methods made available through the Services or any approved Third Party Processor.
7.2. The Promoter is responsible for setting the Face Value of Tickets, allocating the number of Tickets to be sold through Skiddle and ensuring that sufficient inventory exists to meet demand for all Tickets it places on sale.
7.3. The Promoter must honour all valid Tickets sold through the Services and must admit Ticket holders to the Event, subject only to lawful refusal grounds and any venue or Event conditions that were properly disclosed before purchase.
7.4. Ticket sales made through Skiddle are subject to Skiddle’s customer purchase terms together with any Eventspecific conditions properly disclosed by the Promoter before purchase. To the extent of any inconsistency relating to checkout, fee disclosure, fraud controls, customer communications, ticket fulfilment or refund administration carried out by Skiddle, Skiddle’s customer purchase terms and platform processes will prevail.
7.5. Skiddle may fulfil Tickets by digital ticket, app ticket, email delivery, QR code, barcode, guest list, box office collection, hard copy ticket or any other method Skiddle makes available for the Event.
7.6. Skiddle does not guarantee any minimum or maximum level of Ticket sales. The Promoter remains responsible for promoting and operating the Event.
8. Fees, pricing and transparency
8.1. Skiddle may charge and retain a Booking Fee in relation to Tickets sold through the Services. The Booking Fee is calculated by reference to the Face Value of the relevant Ticket in accordance with Skiddle’s pricing structureas listed on the Promotion Centre articles.
8.2. Where the Self Service Facility allows, the Promoter may elect to absorb the Booking Fee into the Ticket price rather than charge it on top. In those circumstances, Skiddle may deduct the applicable Booking Fee from monies otherwise due to the Promoter.
8.3. Skiddle may charge and retain a RapidScan Fee on all orders. The RapidScan Fee is a per order charge calculated by reference to the basket total in accordance with Skiddle’s pricing structure as listed on the Promotion Centre articles.
8.4. RapidScan is Skiddle’s default delivery and entry control service. The RapidScan Fee applies whether or not the Promoter chooses to make active use of scanning at the Event and cannot be switched off solely for that reason.
8.5. Skiddle may also charge or recover any additional or optional fees relating to services expressly requested by the Promoter or selected for the Event, including physical fulfilment, printing, operational services, Third Party Processor charges, dispute or chargeback handling and other additional services notified in advance or described in the Self-Service Facility.
8.6. The Promoter must ensure that all Face Values and any Promoter-controlled charges entered into the Services are accurate and lawful. Skiddle may display the total payable by the Customer and/or a breakdown of the Face Value and applicable mandatory fees in the way it considers appropriate for legal compliance and price transparency.
8.7. The Promoter is solely responsible for any VAT, sales taxes or other taxes due in respect of the Face Value or any sums payable to the Promoter.
9. Payment processing, settlement and set off
9.1. Depending on the Event or account setup, Ticket sales may be processed either through Skiddle’s own payment arrangements or through a Third Party Processor connected to or approved for the Promoter.
9.2. The Promoter authorises Skiddle to collect Ticket Proceeds on its behalf and to accept payment cards, digital wallets and other payment methods approved by Skiddle from time to time.
9.3. Unless Skiddle notifies the Promoter otherwise, and subject to the Promoter’s compliance with this Agreement, valid payout information and all required verification checks being completed, Skiddle will remit the relevant Face Value monies to the Promoter in accordance with the payout timetable made available in the Self-ServiceFacility or otherwise notified by Skiddle.
9.4. Skiddle may deduct, set off or retain from any monies otherwise payable to the Promoter any sums attributable to refunds, chargebacks, bank fees, fraud losses, Booking Fees absorbed by the Promoter, additional service fees, dispute handling costs, council fines, amounts required by law to be withheld, and any other sums due from the Promoter to Skiddle under this Agreement.
9.5. If the sums due from the Promoter exceed the monies held by Skiddle, the Promoter must pay the shortfall to Skiddle on demand.
9.6. Skiddle may hold back or reserve reasonable amounts from settlement to cover anticipated refunds, chargebacks, fraud risk, disputes or other liabilities, including for a reasonable period after the Event.
9.7. The Promoter is responsible for ensuring that its bank and payout details are correct. Skiddle will not be liable for any payment made in accordance with the latest details supplied by the Promoter.
9.8. If Skiddle is unable to remit any sums due to the Promoter under clause 9.7. Because the Promoter has not provided valid, complete and up to date payment details, Skiddle may retain those sums in the Promoter’s account. If 12 months pass from Skiddle’s first attempted remittance and those sums remain unpaid, the Promoter shall forfeit all entitlement to them and Skiddle may retain them absolutely.
9.9. Where a Third Party Processor is used, the Promoter must comply with that processor’s terms and is responsible for the operation of its account and any third-party fees or restrictions that apply to it. If Skiddle’s fees are not settled automatically through that processor, the Promoter must pay any invoice raised by Skiddle within the time specified in that invoice.
10. Promoter responsibilities and compliance
10.1. The Promoter is solely responsible for organising, promoting, producing, staffing and operating the Event and for fulfilling all obligations owed to Customers, artists, venues, suppliers, regulators and other third parties in connection with the Event.
10.2. The Promoter must obtain and maintain all licences, permits, approvals, permissions and consents necessary for the Event and must comply with all Applicable Laws, including those relating to licensing, health and safety, fire safety, consumer protection, equality, accessibility, advertising and the sale of Tickets.
10.3. The Promoter must maintain all insurance required by law and all insurance reasonably appropriate to the nature and scale of the Event, including public liability insurance and, where appropriate, event cancellation insurance, and must provide evidence of such insurance to Skiddle on request.
10.4. The Promoter must not engage in unlawful or misleading marketing, fly-posting or any other prohibited promotional activity and shall indemnify Skiddle against any fines, claims, losses or costs arising from such activity.
10.5. Where the Promoter creates marketing materials referring to Ticket sales through Skiddle, it must use current booking information and any Skiddle branding in accordance with Skiddle’s reasonable guidelines.
10.6. The Promoter must promptly deal with any Event related complaint, dispute or after sales enquiry raised directly with it and must provide Skiddle with reasonable assistance in relation to customer service queries connected with the Event.
10.7. The Promoter must provide Skiddle promptly with any information reasonably requested in relation to Event status, operational risk, customer communications, payout verification, fraud prevention or regulatory compliance.
11. RapidScan, admission control and Event tools
11.1. Skiddle may provide RapidScan software, app access, reporting tools and, where agreed, physical scanners, hardware or on site services in connection with the Event.
11.2. The Promoter must use RapidScan and any other Event day tools in accordance with Skiddle’s instructions and is responsible for ensuring that entry is controlled properly and that all valid Tickets sold through the Services are accepted for admission.
11.3. If Skiddle provides any physical equipment, title in that equipment remains with Skiddle at all times. Risk passes to the Promoter on delivery and remains with the Promoter until the equipment is returned to Skiddle.
11.4. The Promoter must keep any physical equipment safe, must not tamper with it, lend it, modify it or use it with unauthorised third-party systems, and must reimburse Skiddle on demand for any loss, theft, damage or misuse except to the extent caused by Skiddle’s negligence or wilful default.
11.5. Skiddle may revoke access to RapidScan or related Event day tools where the Promoter ceases to use the Services for Ticket sales, breaches this Agreement, or where Skiddle reasonably considers such access should be withdrawn for legal, operational or security reasons.
12. Re:Sell, authorised transfer and other platform features
12.1. Skiddle may make available platform features such as Re:Sell, waiting list, ticket transfer, payment plans, reps, seating plans, promotional features, reminders, alerts, access tools and any other functionality Skiddle chooses to offer from time to time.
12.2. The availability and operation of any such feature may depend on Event settings, Promoter configuration, demand, timing, product eligibility, legal restrictions, Third Party Processor requirements and any other conditions that apply to the Event or feature.
12.3. Where Skiddle operates an authorised resale, transfer or waiting list process for an Event, the Promoter authorises Skiddle to administer that process on the basis disclosed to Customers and the Promoter must honour any resulting valid Tickets.
12.4. The Promoter must not encourage, permit or facilitate unauthorised resale or transfer of Tickets in a manner that conflicts with Skiddle’s customer purchase terms, platform rules or Applicable Laws.
13. Accessibility and Personal Assistant Tickets
13.1. The Promoter must provide accurate and up to date accessibility information for each Event and Venue, including any material information reasonably requested by Skiddle about access arrangements, facilities, viewing areas, toilets, personal assistant policies and any access related restrictions.
13.2. The Promoter is responsible for ensuring that the Event and the Venue comply with all Applicable Laws relating to accessibility, equality and reasonable adjustments.
13.3. Where Personal Assistant Tickets are offered, the Promoter must honour approved requests and make available the relevant complimentary or discounted Personal Assistant Tickets as configured for the Event.
13.4. Skiddle may collect, review supporting evidence, or require the Promoter to cooperate with an approval process, in connection with Personal Assistant Ticket requests. The Promoter must respond promptly to any accessrelated query raised by Skiddle in relation to the Event.
13.5. Nothing in this Agreement limits any rights a disabled customer may have under Applicable Laws.
14. Event changes, cancellations, refunds, chargebacks and fraud
14.1. The Promoter must notify Skiddle immediately and in writing if an Event is cancelled, postponed, rescheduled, materially changed, oversold, moved to a different Venue, or if the Promoter becomes aware of any circumstance likely to give Customers a right to a refund or to materially affect the Event as sold.
14.2. The Promoter must not announce refund arrangements publicly until it has supplied Skiddle with the relevant information and, where Skiddle is expected to handle customer communications or refund administration, coordinated the timing and wording of those communications with Skiddle.
14.3. The Promoter is responsible for the funding of all Event-related refunds, including refunds arising from cancellations, postponements, Material Changes, oversells, capacity reductions, refusal of entry by the Promoter or Venue, or any other circumstance in which a Customer is entitled to a refund.
14.4. Where Skiddle holds the relevant funds, Skiddle may process refunds on the Promoter’s behalf using those funds and/or additional monies returned by the Promoter. Where Skiddle does not hold sufficient funds, the Promoter must pay Skiddle the amount required to enable the refund to be made within 48 hours of Skiddle’s request or such other reasonable period specified by Skiddle.
14.5. Where Ticket monies have been paid directly to the Promoter or through a Third Party Processor, the Promoter must process or fund refunds in the manner directed by Skiddle and in accordance with Applicable Laws and Skiddle’s customer purchase terms.
14.6. Unless Applicable Laws require otherwise, Booking Fees and RapidScan Fees are not refundable and Skiddle remains entitled to retain them.
14.7. The Promoter is responsible for all chargebacks, card disputes, bank fees, fraudulent or disputed transactions and similar losses relating to Ticket sales for the Event, except to the extent such losses are directly caused by Skiddle’s negligence or wilful default.
14.8. Skiddle may cancel any order, hold settlement, retain reserves, refuse payout or refund a Customer where Skiddle reasonably suspects fraud, Touting, misuse, payment risk, a breach of the customer purchase terms or a legal or regulatory issue affecting the transaction.
14.9. If the Promoter fails to fund refunds or otherwise pay sums due under this Agreement, Skiddle may suspend Ticket sales, remove listings, hold payouts, exercise set off rights and/or terminate this Agreement immediately.
15. Customer data and privacy
15.1. Each party must comply with Applicable Laws relating to privacy, electronic communications, marketing, data security and the processing of personal data.
15.2. Skiddle may share customer details with the Promoter where reasonably necessary for the operation of the Event, including admission control, Event related customer service and other legitimate operational purposes connected with the Event.
15.3. The Promoter must only use customer details for the purposes for which they are lawfully provided, must keep them secure, and must not sell, misuse, disclose or otherwise share them with unauthorised third parties or in connection with competing ticketing or event services.
15.4. The Promoter may only use customer details for direct marketing where the customer has validly opted in or the Promoter otherwise has a lawful basis to do so under Applicable Laws and any required privacy information has been provided.
15.5. Skiddle may process the Promoter’s personal data for account administration, verification, fraud prevention, support, compliance and the provision of the Services.
16. Intellectual property and branding
16.1. All Intellectual Property Rights in the Services, the Promotion Centre, the Self Service Facility, RapidScan, Skiddle’s systems, Skiddle’s branding and any related software, tools or improvements remain vested in Skiddle or its licensors.
16.2. All Intellectual Property Rights in the Promoter’s Event Information, artwork, logos and other materials remain vested in the Promoter or its licensors, subject to the licence granted to Skiddle under this Agreement.
16.3. Skiddle may grant the Promoter a limited, non-exclusive, revocable licence to use approved Skiddle logos or branding solely to promote Ticket sales through Skiddle and only in accordance with Skiddle’s branding guidelines.
16.4. The Promoter warrants that it owns or has all necessary rights to use the Event Information and other materials it supplies to Skiddle and that Skiddle’s permitted use of those materials will not infringe any third-party rights.
17. Suspension, removal and termination
17.1. Either party may terminate this Agreement at any time by written notice. Termination will not affect any rights or obligations that accrued before termination or any Tickets already sold.
17.2. Skiddle may suspend access to the Services, remove an Event listing, stop Ticket sales, hold payouts or terminate this Agreement immediately if the Promoter breaches this Agreement, fails to pay any sum due, fails to fund refunds, provides false or misleading information, becomes insolvent, breaches Third Party Processor requirements, or if Skiddle reasonably considers that continued use of the Services would create legal, regulatory, financial, operational or reputational risk.
17.3. On termination of this Agreement, Skiddle may cease advertising or selling Tickets, the Promoter must return any Skiddle equipment on request, and the Promoter must immediately pay any outstanding sums owed to Skiddle.
17.4. Termination will not release the Promoter from any obligation to honour valid Tickets already sold, to cooperate on customer communications, to fund refunds, chargebacks or disputes, or to comply with any clause intended to survive termination.
17.5. Skiddle may keep an Event listing, customer support process or customer communications active after termination to the extent reasonably necessary to manage Tickets already sold, customer enquiries, disputes, refunds or regulatory obligations.
18. Liability and indemnity
18.1. Nothing in this Agreement excludes or limits either party’s liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or any other liability that cannot lawfully be excluded or limited.
18.2. Subject to clause 18.1, Skiddle will not be liable to the Promoter for any indirect, consequential or special loss, loss of profit, loss of revenue, loss of business, loss of goodwill, loss of opportunity or anticipated savings, whether arising in contract, tort or otherwise.
18.3. Subject to clause 18.1, Skiddle is not responsible for the organisation, staging or operation of the Event, for customer demand, for Ticket sales volumes, or for losses arising from venue, artist, supplier, promoter or Third Party Processor issues, except to the extent directly caused by Skiddle’s negligence or wilful default.
18.4. Subject to clause 18.1, Skiddle’s aggregate liability to the Promoter arising out of or in connection with the Services shall not exceed the total amount of Booking Fees, RapidScan Fees and any other fees retained by Skiddle in connection with the affected Event or Events.
18.5. The Promoter shall indemnify and keep indemnified Skiddle against all claims, losses, liabilities, damages, fines, refunds, chargebacks, costs and expenses (including reasonable legal costs) arising out of or in connection with the Event, the Promoter’s breach of this Agreement, any inaccuracy in the Event Information, any refund obligation, any unlawful marketing or fly-posting, any accessibility or equality failure, any intellectual property infringement, or any claim brought by a Customer or third party in connection with the Event or the Promoter’s acts or omissions.
19. General
19.1. Neither party will be liable for any delay or failure to perform its obligations under this Agreement to the extent caused by a Force Majeure Event, provided that this clause does not remove the Promoter’s responsibility for funding refunds or other customer rights where those arise under Applicable Laws.
19.2. Formal notices under this Agreement must be sent to the contact details most recently notified by the receiving party, which may include an email address, support contact route or postal address published by that party for legal notices.
19.3. Skiddle may update these Terms from time to time by posting an updated version on its website, in the Promotion Centre or by otherwise notifying the Promoter. The updated Terms will apply from the date stated in the update or, if no date is stated, from the date they are published. Continued use of the Services after that date constitutes acceptance of the updated Terms.
19.4. This Agreement constitutes the entire agreement between the parties in relation to its subject matter and supersedes any inconsistent self-service terms previously applying between them, but does not override any separate written agreement that Skiddle and the Promoter have entered into for a specific Event or commercial arrangement.
19.5. The Promoter may not assign, transfer or subcontract its rights or obligations under this Agreement without Skiddle’s prior written consent. Skiddle may assign or transfer this Agreement or any of its rights and obligations under it.
19.6. If any provision of this Agreement is found to be invalid or unenforceable, the remainder of the Agreement will continue in full force and effect.
19.7. A person who is not a party to this Agreement has no right to enforce any term of this Agreement, save that Skiddle and authorised service providers may rely on any term expressed to benefit them.
19.8. This Agreement and any dispute or claim arising out of or in connection with it shall be governed by English law and the parties submit to the non-exclusive jurisdiction of the courts of England and Wales.