- Behind the Scenes
Weird and Wonderful World of Skiddle Customer Care
By Ben Sebborn
- 21 Nov 2017
- 3 min read
We ❤️ our weird and wonderful world of Skiddle Customer Care, and here’s just a few reasons why we think you will too..
You might already know that Skiddle are passionate in striving to provide the best possible service for our customers, and as part of this the Customer Care team have been gathering the weirdest and most wonderful compilation of correspondence highlighting the range of queries, comments and requests that we receive on a daily basis.
You can also click here to read more about how we’re aiming to Deliver the best Customer Care by the providing the platforms for our customers to be able to get in touch with our dedicated team wherever, whenever, and for whatever they may need (although, perhaps not this one! ⤵ 🚽)
Here we have compiled a little list below to reveal to you the odd excuses and strange statements and an insight into the customers who send them. And yes, these really are messages sent to us by actual human people, in real life…
Mick’slosthisticketandthespacebar.. ⌨️ Not to worry – We’re able to translate Mick’s coded Chat messages, locate his order and print and post the ticket out on his behalf in time for the event.
UPDATE: Liam was found! Who would’ve thought it?
✍ 📮 📞 🗣 💬 💻 📧 📲 🇫 🐦 🖥
By utilising a variety of platforms including email, phone, live chat, Twitter, Facebook and Mobihelp within our Skiddle App, our Customer Care team are on hand to ensure that those all important questions are answered 24 hours a day, seven days a week – whatever the query may be!
The most frequent questions that we receive include those regarding re-issuing tickets, making changes to existing orders, event cancellations and refund requests.
However, even some of these requests are not always so straightforward..
Whilst continuing to strive towards to highest level of Customer Care, Skiddle are currently rated as one of the best ticket outlets for service by trustpilot.co.uk and we’re committed in reflecting our passion for what we do in all areas of our communication (even if we’re not quite sure what kind of communication that is..)
So whether we’re busy decoding Jo’s messages, helping locate Mick’s tickets, or trying to track down a phone lost in a toilet, it’s all part of the weird and wonderful world of working in Skiddle Customer Care.