Skiddle’s latest NPS results earn “Great” ratings

The results of our latest Net Promoter Score (NPS) surveys are in, and we’re extremely pleased to share that both our promoter and customer surveys received a “Great” rating.

We regularly ask our event partners and the people who buy tickets through Skiddle every day about their experience with us, to see how likely they are to recommend us to their friends and family, and to learn how we can improve as a team and a business.

The results of the latest surveys highlight that in our 25th year, we’re providing an above-average level of service when compared with some of our competitors, whilst also showing how we’re paying close attention to the needs of all those who use our platform.

What promoters value

Among some of the things event organisers stated they loved about using Skiddle is how straightforward our platform is to use, particularly when listing and editing events. They also valued the support they receive from our knowledgeable staff and customer service teams, and mentioned the platform’s reliability and the clarity around payments and payouts as particular positives.

As members of the event organising community outside of working hours, our expert team know all too well just how much these details matter. Getting a listing live quickly, making changes with ease and knowing help is there when you need it can make a real difference to your day, saving you hours of time which could be better spent on the important things, like actually shifting tickets!

Listening to both sides

Ticket buyers and event organisers obviously use Skiddle in different ways, so hearing from both groups helps us better understand their individual journeys and experiences. And knowing that customers are just as pleased with our performance has a direct impact on our event partners’ happiness.

We’re sincerely grateful to everyone who took the time to share their views. The latest results give us plenty to be proud of, and we’ve got lots of useful feedback to guide us on what we need to improve next.

Keep an eye on our LinkedIn and Instagram pages, and bookmark the Promotion Centre blog to stay up to date with further NPS scores and company updates.