- Skiddle News
Customer enquiries form (your chance to opt-out)
By Ben Sebborn
- 15 Nov 2014
- 2 min read
When you’re advertising an event on Skiddle, we recommend adding as much information about the event as possible. However, your potential customers may have a question that’s not been answered. This could be a barrier to them purchasing tickets.
This facility is a great way of communicating with your customers. Answering an enquiry may make the difference between someone buying tickets, or looking elsewhere.
Your email address will not be visible to the customer. The enquiry will be submitted to you via an enquiry form which will be going live from 1st December. We will verify all enquiries have been submitted by a ‘real human’ by asking for a Captcha to be completed prior to submission.
Enquiries will arrive in your email inbox, where you can decide whether to send a reply back to the customer directly. Only if you send a reply will your email address then be visible to the enquirer, protecting your privacy.
If you’d prefer for enquiries to go to a specific email address, you can specify this in your profile. For example, you may have something like Freshdesk set up (highly recommended, it’s what we use at Skiddle to handle customer support).
You can also disable this feature entirely if you wish, by ticking the opt-out box on your profile page.
The facility will go live on 1st December, so we’re giving promoters notice to set up this feature as you wish, or opt-out if you prefer.
Remember, if you have a feature you’d like to see on Skiddle, tell us here